Answers to frequently asked questions

  • What's the difference between PPTP and L2TP?

    PPTP is an easy to setup, widely supported VPN protocol that works on virtually every device. Unfortunately, because it's an older protocol and uses only 128-bit encryption, it sacrifices security for speed and stability. For most people, this is what you want.

    L2TP is a much more secure VPN protocol that works on almost every device. Only newer versions of Android (4.0) have issues with L2TP VPNs. However, because of its stronger 256-bit encryption and double data encapsulation, it uses more CPU cycles and is slightly slower. Additionally, your router must support NAT and there's some additional configuration.

  • Which one should I use, PPTP or L2TP?

    If you're in a country where internet connectivity is flaky, L2TP is probably your best bet. If you're just browsing Facebook and Youtube on a stable connection, PPTP should work great. If PPTP is somehow blocked (which is pretty easy to do and common in some countries) then switch over to L2TP. If you're doing something a bit more clandestine, you probably shouldn't trust a third party to secure your communications...

  • How do I pronounce OneRyng?

    It sounds just like "one ring".

  • Why is it called OneRyng?

    The legendary One Ring from JRR Tolkien's mythical universe grants its wearer invisibility, kind of like a VPN. Also, there's a line inscribed on the ring that goes: "One Ring to rule them all..." But in this case, it's one VPN to rule them all, muahaha!

    Plus, if you haven't noticed, all the good domain names are already taken.

  • How many devices can connect simultaneously with one account?

    Unlimited. That's right, we believe that you're good people and won't abuse the privelege, so we allow you to connect however many devices simultaneously to the VPN server you're assigned. There's no reason to limit you just because you have a computer, smartphone, and tablet! That said, if we detect abuse we will take measures to protect our servers and customers, so please play nice!

  • Why don't you offer OpenVPN?

    That's a great question - so far there hasn't been enough demand. Also, OpenVPN isn't supported on iOS by default, which makes it slightly less useful for many people. As a result, we're focusing on providing the best possible service through the PPTP and L2TP protocols. If you'd like OpenVPN access, shoot us an email to let us know and we'll get on it.

  • Can you offer a server in another country?

    Yes! Currently we only have VPN servers set up in the United States, but if you prefer your server to be in a different country just get in touch with us and we'll set you up.

  • How come I only get access to one server?

    Other VPN companies offer a list of all their servers for you to choose from. Unfortunately, they also pack their users onto those servers and overload them, making their service slow, sluggish, and unstable. We're different - you only get access to one server, but you share that server with very, very few (single digit!) people. As a result, your connection will be a lot faster and rock solid.

    Also, this allows us to better serve customers in countries that are known to block VPNs; instead of giving out a master list of all the VPN servers for a censoring organization to easily block, they must now go through a lot of hassle to find all of our VPN servers.

  • Why aren't there more questions?

    Because nobody has asked them yet.

    Ask a question! (Don't be shy, we would love to hear from you!)


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